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Shipping & Delivery | Refund and Return

At Tavola Boards, we understand that your trust in us is a privilege, and we are dedicated to honoring that trust with the highest level of service and quality. We believe that purchasing premium, handcrafted tableware should be a seamless, secure, and satisfying experience from start to finish. That's why we've established comprehensive Shipping and Refund policies to ensure your peace of mind with every purchase.

Secure Shopping Experience

Shopping with Tavola Boards means you're not just purchasing an item; you're investing in a piece of art that brings warmth and elegance to your table. We use the latest in security technology to ensure your personal and payment information is protected at every step of the process. Your purchase with us is safe and secure, allowing you to shop with confidence.

Guaranteed Quality

Each Tavola Boards product is crafted with meticulous attention to detail and quality. We stand behind the craftsmanship of our artisans, offering a guarantee of satisfaction with every piece. Our commitment to excellence means we provide only the finest handcrafted tableware, ensuring that what arrives at your door exceeds your expectations.

Responsive Customer Support

Have questions or need assistance? Our dedicated team is here to help. From inquiries about our products to assistance with tracking your order, we're committed to providing you with the support you need when you need it.

Below, you'll find detailed information about our Shipping Policy and Refund and Return Policy. These policies are designed to make your experience worry-free, ensuring that you feel supported and valued at every step of your journey with Tavola Boards.

Our Shipping Policy

Shipping & Delivery

1) How do I contact Tavola Boards?

You can reach out to us at [email protected].

2) How can I track my item(s)?

Once you place an order with us and that order is shipped, you will receive an email with a tracking number. Please note that you may receive more than one tracking number depending on how many items you purchased on our website.

3) How long does shipping take?

Shipping may take anywhere between 5-7 working days, depending on your location.

4) When will my order ship if some items contain a pre-order item?

The order will ship when the pre-order item arrives. All of your items will arrive all at the same time.

5) Who delivers my item(s)?

Your items are delivered by your local postal service in your location.

Tavola Boards Refund and Return Policy

At Tavola Boards, we strive to ensure you are completely satisfied with your purchase. Our return and refund policy is designed to be straightforward and customer friendly.

1. Return Policy

Eligibility for Returns: We accept returns within 14 days of delivery. Items must be in their original condition: unworn, with all tags attached, and without any signs of use.
Non-Returnable Items: Please note, sale items are considered final sale and cannot be returned.
Return Shipping: The cost of return shipping is the responsibility of the customer.

2. Exchanges

Exchange Conditions: Exchanges are welcome provided items are returned unworn and with all original tags attached. To request an exchange, please contact us at [email protected] with your order number and desired exchange item(s).

3. Refunds

Processing Time: Refunds are processed within 14 working days of return receipt, depending on your original payment method. Please reach out if your refund has not been received after 14 days.

4. Comprehensive Return Conditions

Return Request Window: We accept return requests within 14 days from the date of delivery.
Condition of Returns: Items must be returned in their original condition, including all parts and tags.
Exceptions: Promotional or sale items are not eligible for return.
Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately for an exchange, subject to approval.
Shipping Address Accuracy: Customers are responsible for providing accurate shipping addresses. Incorrectly addressed orders must be returned to us before a refund is processed.
Address Changes and Order Modifications: Address changes or order modifications are subject to approval and must be made before order completion or within 2 hours of purchase.
Reshipment: Reshipped items must be sent to the original order address and cannot be changed to a new address, item design, or brand.

5. Freight Damage

If a boards arrives with a visible damage, it is recommend to refuse delivery requiring the carrier to return the package to Tavola Boards.

You haven't found answers for your questions above, feel free to contact us using the form below.

Contact

+1 (516) 356-6229

[email protected]

PO Box 1467, Clover, SC 29710

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